Account Verification

We sometimes ask players to provide certain documents to validate their account information. We do this to ensure our players’ account details and identification documents match.

You can send your documents to our customer support team or speak with us via our 24/7 Live Chat. The identity check process usually takes between 24 and 48 hours after having received your documents. In some cases, we may need to close your account temporarily until the review has been completed, but we’ll let you know if that’s required. Please be aware that all requested documents must be approved before any withdrawal requests can be processed.

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Passport

• Please remove your ID from any protective sleeves, wallets, or plastic covers.
• For passports, both the photo page and facing page must be shown in full and signed.
• The document must be clear and fully legible.
• The copy must show the entire document, no corners or edges missing.
• The document must be valid and not expired.
• If the name on the ID does not match the name in your account, additional documentation must be provided such as a marriage certificate or other supporting information.

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Drivers Licence

• Provisional licences are accepted.
• Please remove your ID from any protective sleeves, wallets, or plastic covers.
• For drivers' licence, photo page must be shown in full.
• The document must be clear and fully legible.
• The copy must show the entire document, no corners or edges missing.
• The document must be valid and not expired.
• If the name on the ID does not match the name in your account, additional documentation must be provided such as a marriage certificate or other supporting information.

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Proof of Address

• The following are all accepted: Utility bills such as gas, electricity, or water, Council Tax bill, Official government correspondence.
• The correspondence must be no more than 3 months old.
• We accept electronic copies (such as PDFs) and high-quality photos.
• The document must show your name and full address.
• The entire document must be shown in full.

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Other information that may be required

• Proof of earnings such as payslips,
• Full bank statements,
• Any other sources of income that fund your gaming,
• Proof of payment method.

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To send in your documents

My Account - Log in to your gaming account and upload your documents using the verification portal.

By Email - Reply to the email we sent requesting your documents with your attached digital photos or electronic copies.

Assuming your personal information does not change, the review process must only be completed once. This is a vital security measure in place for both your and our protection, and your cooperation is appreciated. Any questions please ask the customer support team.

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